Shipping Information

At Gentleaides, we are proud to offer our customers FREE shipping on all orders!

Order Processing Times

Please allow 1–3 business days for us to process and ship your order after it is placed. Your order is considered shipped once it has been handed off to our shipping carrier and is on its way to you. During peak times and holidays, processing may take up to 7 business days.

Estimated Shipping Times

The delivery times below refer to the transit time after your order has been shipped. Your actual delivery time will depend on your location.

🇺🇸 United States: 5–10 business days
🇨🇦 Canada: 7–14 business days
🇬🇧 United Kingdom: 7–14 business days
🇦🇺 Australia: 10–18 business days
🌍 Rest of World: 10–21 business days

Please note that during peak times and holidays, shipping carriers may experience delays in transit time and tracking updates that are outside of our control. International orders may also be subject to customs processing, which could extend the delivery time beyond the estimates listed above.

Order Changes and Accurate Shipping Details

It is the responsibility of the customer to make sure that the shipping address and details entered at checkout are accurate and complete. Incomplete or incorrect shipping details may result in delayed processing or order cancellation. If our system detects a potential address issue, our support team will send you an email to verify your details within 3 business days of your order being placed. If we do not hear back within that time, we reserve the right to cancel your order.

If you notice a mistake in your shipping details, please email us at support@gentleaides.com within 24 hours of placing your order. We will do our best to make the change, but we cannot guarantee corrections after that window.

Delayed Delivery

At Gentleaides, we understand that receiving your order on time matters to you and we work hard to ship every order as quickly as possible. However, there are times when delays may happen due to circumstances outside of our control.

For example, shipping carriers may experience unexpected delays caused by severe weather, transportation disruptions, or high volume periods. When this happens, we will do our best to work with the carrier to get your package to you as soon as possible.

There may also be situations that delay the processing or shipment of your order, such as product availability, address verification, or payment processing issues. If we run into anything like this, we will reach out to you as soon as possible.

Please note that Gentleaides is not liable for delivery delays caused by factors beyond our control and we cannot guarantee an exact delivery date. That said, we will always keep you updated on the status of your order and do whatever we can to help.

Lost or Stolen Packages

We know how frustrating it is when a package goes missing. Once your order is handed off to the shipping carrier, it is no longer in our direct control. If your package is lost or stolen, please contact us at support@gentleaides.com and we will do our best to help.

We recommend reaching out to the shipping carrier directly to file a claim. Most carriers have a claims process for lost or stolen packages and may need additional information from you. We will also contact the carrier on your behalf to follow up and keep you updated.

Please note that Gentleaides is not responsible for packages that are lost or stolen during transit, and these situations fall outside of our refund policy. However, we will do everything we can to help resolve the issue. Depending on the circumstances, we may offer a replacement. If the package cannot be found or delivered, we recommend filing a police report.

Shipping Policy Changes

Gentleaides reserves the right to update or modify this Shipping Policy at any time without prior notice. It is the responsibility of the customer to review the most current version of this policy before making a purchase.

By purchasing from Gentleaides, you are indicating your acceptance of this Shipping Policy, including any future changes that may be made.

We encourage you to check this page from time to time to stay informed. If you have any questions about our Shipping Policy, please contact us at support@gentleaides.com.