Returns & Refund policy

Refund Policy

At Gentleaides, we are committed to providing you with products that help relieve foot pain and support real recovery. We believe in the effectiveness of our products and we recommend that you use them for a minimum of 14 days before considering a return. If you are not satisfied with your purchase for any reason after 14 days and within our 60-day money back guarantee, please contact us at support@gentleaides.com.

Cancellation Policy

Any changes or cancellations to an order must be made within 24 hours of placing it. After that window, we may not be able to accommodate your request as the order will have already entered the processing phase. If you cancel within 24 hours, we will process your refund within 7 business days.

60-Day Money Back Guarantee

We are confident that our products work, and we encourage you to try them for a minimum of 14 days so you can experience the full benefits of Gentleaides. If you are still not satisfied and wish to return the product, you may do so after 14 days and within the 60-day period covered by our money back guarantee. Please note that shipping fees, if applicable, are not refundable.

To start a return, please reach out to our support team by filling out the form on our Contact Us page or by emailing us directly at support@gentleaides.com. To help us process your return quickly, please include your order number or the name and email address used to place the order.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping, such as dented boxes, with a product in good condition is not considered damage.

If your item arrives damaged, please let us know within 72 hours of delivery. To report a damaged item, email us at support@gentleaides.com and include a clear photo of the damage. We will review your case and determine if you are eligible for a replacement at no cost to you. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we work hard to deliver your order in a timely manner, we cannot be held responsible for shipping or delivery delays that are outside of our control, including those caused by the carrier, customs, or other issues that may occur during transit. If you experience any problems with your delivery, please contact the shipping carrier directly for assistance. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer’s responsibility to make sure the correct shipping address is entered at checkout. If the address is incorrect and we are not notified within 24 hours of placing your order, we will not be able to offer a resend or a refund.

Policy Changes

Please note that we reserve the right to modify this Return and Refund Policy at any time. It is the responsibility of the customer to review the most current version of this policy before making a purchase. By purchasing from Gentleaides, you are indicating your acceptance of this Return and Refund Policy, including any future changes that may be made.